{"id":1479,"date":"2024-05-28T17:58:08","date_gmt":"2024-05-28T15:58:08","guid":{"rendered":"https:\/\/dimoresantajusta.com\/f-a-q\/"},"modified":"2025-02-12T10:26:50","modified_gmt":"2025-02-12T09:26:50","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/dimoresantajusta.com\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\t\t
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F.A.Q.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What are the check-in \/ check-out hours? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Check-in is at 3:00 PM, while check-out is at 10:00 AM.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How do I receive and return the keys to my booked accommodation? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The keys to enter the booked apartment and the remote control to open the entrance gate are kept in a metal box located to the right of the entrance door.<\/p>\n

During check-in the Host will provide all the necessary information.<\/p>\n

Upon check-out, the keys to the accommodation will be placed in the metal box.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is the policy for canceling\/modifying a direct booking at the property? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Depending on the season, the cancellation policy periods change:<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Low Season - MARCH, APRIL, OCTOBER<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cancellations up to \/ days before check-in date, no penalty (Example: check-in April 10th, free cancellation by midnight on April 3rd).
Cancellation within 7 days, 50% penalty. No Show 100% <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Mid Season - MAY, JUNE, SEPTEMBER<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cancellations up to 14 days before check-in date, no penalty (Example: check-in on April 15th
free cancellation by 24:00 on April 2nd). Cancellations between 14 and 7 days from check-in, 30% penalty;
Cancellations within 7 days, 50% penalty, No-Show 100% <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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High Season - JULY, AUGUST<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Cancellations up to 21 days before check-in date, no penalty (Example: check-in on April 22nd
free cancellation by 24:00 on April 2nd). Cancellations between 21 and 14 days from check-in, penalty of 30%;
Cancellations between 14 and 7 days from check-in, penalty of 50%. Cancellation within 7 days from check-in,
penalty of 80%, No Show 100% <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a tourist tax? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since 19\/07\/2023 the Municipality of Tortol\u00ec has equipped itself with the Tourist Tax.
For each overnight stay the tax is \u20ac 1.50 per person, for a maximum of six nights.
Children under sixteen are exempt from the tourist tax.
The tax will be paid via PayPal to:
info@dimoresantajusta.com.
If the guest wishes to pay in cash, he can, at the time of check-out, deposit the money inside the metal box together with the keys.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are there discounts for children? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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There are no discounts for children.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is there a minimum stay? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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A minimum stay of two nights is required.<\/p>\n

* Depending on the period, for example Easter, August or other holidays, the minimum stay could be extended!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are there any times for access to the pool? Do I have to use a swimming cap? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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The swimming pool is available from 9.00 in the morning until 21.00 in the evening.<\/p>\n

The use of headphones is not foreseen.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are the green spaces surrounding the Residences accessible for walks and hikes? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Certainly, there is a path that runs around the perimeter of the residence for about 1 km.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I receive visits from relatives\/acquaintances during my stay? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To protect the privacy, tranquility and safety of our customers, we do not accept relatives and acquaintances to stay in the facility.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are pets allowed? Are there size restrictions? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Small\/medium sized dogs allowed, one per apartment, with an extra cleaning and disinfestation supplement of \u20ac 50.00
per stay.
Any damage caused by the animal’s stay must be immediately compensated.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

F.A.Q. What are the check-in \/ check-out hours? Check-in is at 3:00 PM, while check-out is at 10:00 AM. How do I receive and return the keys to my booked accommodation? The keys to enter the booked apartment and the remote control to open the entrance gate are kept in a metal box located to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1479","page","type-page","status-publish","hentry"],"yoast_head":"\nF.A.Q. - Dimore Santa Justa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dimoresantajusta.com\/en\/f-a-q\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"F.A.Q. - Dimore Santa Justa\" \/>\n<meta property=\"og:description\" content=\"F.A.Q. What are the check-in \/ check-out hours? Check-in is at 3:00 PM, while check-out is at 10:00 AM. 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